Returns
Return Policy
We want you to be 100% happy, always. If you are just not in love with your item please let us know and you are welcome to return the item within 7days of receiving.
After the 7 days has lapsed you are eligible to return the item for store credit or exchange within 14 days of receiving. Please note that tax and shipping is non-refundable and will be applied to the re-stocking fee of the item.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom-made, resized, polished or otherwise altered items cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please email info@orocarino.com within the 7 days to arrange for the safe return of the items. You are responsible for shipping the returnable items safely to The Oro Cariño offices.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, shows signs of wear or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@orocarino.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@orocarino.com and send your item to: P.O. Box 1073 Bronx, New York US 10462.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
For return shipping questions, please contact info@orocarino.com for more information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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